The theatre administration is ready to do everything possible to ensure the comfort of such visitors.
The interface is designed with digital accessibility in mind: it features sufficient contrast, readable fonts, a logical page structure, and keyboard navigation support.
In addition, the website features an accessibility settings panel, which can be opened using a special icon in the upper right corner. It offers functions for changing font size, increasing contrast, stopping animation, and other options for comfortable viewing.
We continue to work on making the website even more convenient and accessible for everyone.
2. Audience members must comply with public order rules, theatre etiquette and fire safety rules.
3. While in the Theatre, audience members are obliged to treat the theatre property with care. Material damage caused to the Theatre shall be recovered from the persons responsible in accordance with the procedure established by the legislation of Ukraine.
4. In case of loss of a cloakroom token or binoculars, spectators shall reimburse their cost.
5. In case of loss of personal belongings, please contact the cloakroom attendant and the administrator on duty.
6. In accordance with the Law of Ukraine ‘On Theatres and Theatre Affairs’, Section II, Article 12, money for pre-sold tickets shall be refunded at the request of spectators no later than one hour before the start of the performance. If tickets for a Theatre event were purchased through private agencies, refunds shall be requested from those agencies.
7. The Theatre administration reserves the right to make changes to the cast without prior notice. Changes in the cast are not grounds for refunding tickets, with the exception of solo concerts by performers or creative evenings.
8. In the event of a performance being cancelled, the Theatre will refund the cost of the tickets purchased.
9. Spectators must keep their tickets until the end of the event.
10. In case of loss or significant damage to tickets, spectators will not be admitted to the performance, duplicate tickets will not be issued, and the cost of tickets will not be refunded. The Theatre Administration is not responsible for counterfeit tickets and claims in this regard will not be considered.
11. Evening performances are open to children aged 6 and older, accompanied by adults and with a separate ticket. Children under the age of 4 are invited to morning performances free of charge, accompanied by adults and without a separate seat.
12. Spectators with disabilities are requested to contact the administrator in advance by telephone (044) 234-71-65 when planning their visit in order to make special arrangements for their stay at the theatre.
